Doing our utmost, we strive to meet all the needs of our clients, supplying them with only premium-quality academic works. Just before starting to fill out the order form, please, look at some things you are entitled to, like a money back guarantee, which we think would give you more confidence in our assistance. It'd help us work comfortably and without any misunderstandings.
Typically, we successfully tackle our main task, which would be to deal with any circumstances to provide our purchasers only with top-notch papers, therefore, the money-back guarantee is not an often used feature. Additionally, there's a revision option to satisfy every single requirement.
Trying to receive a refund, you need to make certain your case fits the description of the circumstances laid down below. However, we need to emphasize that there is only a certain number of scenarios where you'll be able to receive a full refund.
- Two identical orders instead of one
If you discover that you accidentally made two orders which seem to be the same, get in touch with our support - it'll help you receive your money back. Do not forget that the faster you do it, the more likely it is that your order has not been assigned to one of our specialists yet, meaning you can get a full refund, that's why the order form rechecking must be done carefully.
- Calling the order off before the writer is chosen
We believe you do not need any detailed explanations here. Every single client has the right to get a 100 % refund before the writer begins working on your paper.
- If our service cannot find an appropriate professional
While consistently working on our team improvement, we still sometimes can find ourselves in a situation where all our highly qualified experts are busy working on tasks at hand; when this happens, and we cannot find a writer for you, your order will be fully refunded.
- One order - two bills
Even given that we're very careful with handling all the payments and orders, sometimes such problems may take place. Having realized that you paid twice for one order - all you need is to tell our customer support team about the accident. We would like to highlight that a 100 % refund is possible as long as you've kept the receipt copies and can show them to us.
Such a refund could be approved if your situation is deemed as corresponding to one of those mentioned down below in this subsection:
- Missing the due date
We work with a great sense of responsibility with regards to deadlines, but sometimes, which is very rare, there can be things that are beyond our control. This type of a refund can be affected by various aspects. Therefore, we go over each particular question on a case-by-case basis. In some cases, even customer’s actions or non-actions can unintentionally lead to an overshot deadline. For instance, a late upload of required materials might slow down the author. We believe that in such cases, the unavailability of a refund option is reasonable. Make sure you don’t hold off the sending of the needed files as this factor is very important if you want us to write your task properly.
- The work on your paper has been started, but you wish to cancel your order
Considering the fact that we need to cover our writer’s time and effort, you can be provided with a refund of about 70%. However, if more than half of time remaining to the deadline passed, you'd receive no more than 50% of your money back.
- Being unhappy with the received paper
It's possible to contact us to report any issues concerning the complete paper so that we could study them. If we made some errors while processing your work and your claims are well-grounded, we will offer you a partial refund based on the circumstances. We're open for any customers’ feedback about our services since it helps us improve and provide you with only impressive custom works.
- Plagiarized works
Any client, who has shown us the presence of plagiarized materials in the received paper is entitled to revision or partial refund.
- You hoped for a higher mark
You can be absolutely sure that our writers do their very best to provide our clients with only impressive works, but the mark you get for it is composed of not just the written work alone but also of your demonstration and the professor's methods of estimation.
- Refining services like proofreading, formatting, editing
If you ask our team to format, edit or proofread your own paper, its content will be left unchanged We're not responsible for any claims concerning the content.
Once you receive a confirmation of your refund, our service will satisfy it within five working days as from the confirmation day. Please, take into account that we can’t be held accountable for any potential problems caused by any third-party organizations managing your money transactions.
Also, we provide the money back option for the amount of more than 10 USD since otherwise it hardly covers the transaction fees. If you wish to get a refund immediately, you are given an opportunity to save this sum on your account to use it for your potential tasks.